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Technology has hidden side effects -- we reveal them here

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Gotchas / Consumer

Red Tape Archive: Why prices go up faster than they come down

February 19, 2015 Bob Sullivan 5

APRIL 25, 2011 — You might have heard over the weekend that skyrocketing gas prices have finally “plateaued.” If gas prices were like gravity, you would anticipate they would start plummeting soon. Raise your hand if you expect that. Me neither. While the words “skyrocketing” and “gas prices” often end [Keep reading]

The Restless Project

Smartphones are making your kids lose sleep, and might be making them obese

January 13, 2015 Bob Sullivan 0

Hey parents, stop letting your kids sleep with a smartphone or tablet.  A new study says kids who sleep near a small screen get, on average, 20 minutes less sleep and are about one-third more likely to suffer restless sleep. I know, that sounds obvious, but apparently it’s not.  More [Keep reading]

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A great book is the gift that keeps on giving; here’s a cool last-minute guide to book gifting

December 19, 2014 Bob Sullivan 0

Free of an old media job, I don’t have to write a tech gift guide this year! So instead, I’m taking a writer’s privilege today, to do something that I hope will help people read. Scrambling for last-minute holiday gifts?  Books are great emergency presents.  And they are easy to wrap. [Keep reading]

Uncategorized

Insulting customers good for sales? Maybe for those poor HENRYs

September 16, 2014 Bob Sullivan 0

(A version of this story first appeared on CNBC.com, where I am a contributor.  See a collection of mys stories on CNBC) If you plan on splurging for a pricey handbag, watch, or pair of shoes this fall, prepare to be insulted. Marketing professor Morgan Ward is pretty sure about [Keep reading]

No Picture
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New feature: Outrage of the day! Why does it take 90 days for data broker to respond to requests?

June 10, 2014 Bob Sullivan 0

Why would it take data broker DataLogix a full 90 days to respond to a consumer request?  Submitted by email? Welcome to the outrage of the day. I’m committed to learning more about the murky industry that is data brokers, and one of the best ways is to see what [Keep reading]

No Picture
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This vs that, or why we’re fat: One pepper costs the same as a family-size carton of juice

February 17, 2014 Bob Sullivan 1

One of the simplest reasons that Americans are unhealthy is because bad food is often much cheaper and easier to get than good food. I am often enraged when I stop at rest areas and other public facilities around the country and discover that bottles of water are more expensive [Keep reading]

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Data protectionism, the real fallout from the NSA scandal; new contributor will make you care about global privacy issues

November 29, 2013 Bob Sullivan 0

Brazil is considering a law that would force U.S. companies like Google to store and keep data on its citizens only within Brazil’s borders – not at Google’s U.S. servers. Let’s call that data protectionism. Pandora, meet the NSA. This isn’t a story about Brazil. It’s a story about the [Keep reading]

Uncategorized

Debt Isn’t All Bad, a new series: Rita’s, Cory Booker, and a happy ending with good taste

November 1, 2013 Bob Sullivan 1

When $200,000 stands between you and a dream, what do you do? You borrow the money, of course. But what if you have a good idea, but no one wants to listen? Every small business that survives a few years in downtown Newark is a success. Janell Robison had made [Keep reading]

Uncategorized

I got stuck in an infinite loop trying out a health care exchange; did you?

October 18, 2013 Bob Sullivan 1

Surprisingly, the largest government computer systems integration in history isn’t going very well.  Who would have predicted that? Imagine if Amazon’s checkout required 47 steps…and you couldn’t see a price before you finished those steps.  That includes the most personal of personal information, and questions consumers you can’t readily answer. [Keep reading]

Uncategorized

As with the iPhone, waiting in line for health care exchanges on the first day is a waste of your time; but learning about them is not

October 1, 2013 Bob Sullivan 1

A crush of health insurance buyers and lookie-loos are predictably knocking over websites today, frustrating consumers who want to sign up for coverage at a health care exchange.  But there’s no need to rush. Coverage doesn’t start until Jan. 1, and you have until Dec. 15 to sign up.  So [Keep reading]

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About me

BOB SULLIVAN is a veteran journalist and the author of four books, including the 2008 New York Times Best-Seller, Gotcha Capitalism, and the 2010 New York Times Best Seller, Stop Getting Ripped Off! His latest, The Plateau Effect, was published in 2013, and as a paperback, called Getting Unstuck in 2014. He has won the Society of Professional Journalists prestigious Public Service award, a Peabody award, and The Consumer Federation of America Betty Furness award, and been given Consumer Action’s Consumer Excellence Award.

Bob Sullivan

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