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Month: January 2024

Gotchas / Consumer

What self-checkout failures can teach us about artificial intelligence

January 16, 2024 Bob Sullivan 0

We all want tech to solve the world’s most vexing problems — and we’ve all spent time with tech that hasn’t lived up to its promises. The printer that lets us down as we’re rushing to a meeting. The concert ticket app that suddenly fails as we’re trying to get [Keep reading]

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About me

BOB SULLIVAN is a veteran journalist and the author of four books, including the 2008 New York Times Best-Seller, Gotcha Capitalism, and the 2010 New York Times Best Seller, Stop Getting Ripped Off! His latest, The Plateau Effect, was published in 2013, and as a paperback, called Getting Unstuck in 2014. He has won the Society of Professional Journalists prestigious Public Service award, a Peabody award, and The Consumer Federation of America Betty Furness award, and been given Consumer Action’s Consumer Excellence Award.

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