You might not be surprised to hear that Time Warner Cable mistreated a consumer; you might delight in hearing that a New York judge is making TWC pay $230,000 to an aggrieved consumer. But Judge Alvin Hellerstein’s ruling is particularly stern, and offers enough schadenfreude that it’s worth a quick scan. It’s also [Keep reading]
Chaos was having a very good day and IT departments a very bad day on Wednesday. First, passengers around the country were stranded — many still are — after United Airlines issued a ground stop for all flights. Then, at nearly the same time United announced its systems had been fixed, [Keep reading]
Remember when you used to get statements from the Social Security Administration about your earnings credits and the estimated benefit you would receive at retirement? Those went away during a federal budget crisis back in 2011, only to be partially restored last fall. They are now sent every five years, when [Keep reading]
It’s summer – Do you know where your vacation time is? Yet another study shows Americans leave a lot of their paid vacation time on the table, essentially giving free work to their employers. The average American donates $500 worth of labor, according to this study. You also know that [Keep reading]
Buying furniture has always been a perilous, complex affair. There are loads of places you can get your furniture from, for example, you can get your furniture from somewhere like furniture in fashion. You don’t buy a couch the way you buy a television or a laptop computer. You can’t [Keep reading]
In many parts of the country, housing prices gave returned to pre-recession levels. That’s good news for sellers, bad news for buyers. But buried within the latest housing data is some good news for everyone — everyone on Main Street, anyway. All-cash buyers seem to be finally retreating. The percent [Keep reading]
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It’s a basic tenet of billing practices, debt collection, and fairness — if someone sends you a bill, and you think it’s wrong, you have the right to dispute it and get a prompt response. It’s also federal law. Except Tenet Healthcare, through a firm that handles some of its [Keep reading]
Consumers routinely share their online banking passwords with third-party apps that help with everything from budgeting to tax preparation. Apparently banks would like this to stop. JPMorgan Chase posted this notice on its website in April: “If you give out your chase.com User ID and Password, you are putting your [Keep reading]
PayPal has backed down on its robocalling and robotexting policy. The online money company sent a letter to the Federal Communications on Monday saying it will change its terms of service to clarify when it will use automated calls or texts, and offer an easy way for users to opt out of [Keep reading]
Bob Sullivan