Consumers using Yahoo or AOL email addresses report less satisfaction with customer service encounters that those using Gmail or Apple “.mac” address, according to research released this week by Zendesk. Regardless of whatever email service you use, everyone should receive the same level of customer service. The experience of customers [Keep reading]
A funny thing happened the other day when I whimsically posted a picture of what seemed to be a $0 parking ticket I’d received in Iowa City, Iowa. NO ONE BELIEVED IT. Gotcha-weary drivers from all around the country — well, big cities anyway — seemed utterly convinced that [Keep reading]
Every high-profile death by apparent suicide launches a public discussion, often temporary, about the terrifying power of depression. Perhaps Robin Williams’ death can help generate additional discussion about the connection between financial trouble and suicide. It’s already far too early to know anything definitive about the brilliant comedian’s state of [Keep reading]
Since the invention of inventions, folks have debated a very basic question: Do advances in technology create or kill jobs? Clearly, innovation disrupts jobs. Think of all the tasks done by machines that were once done by humans, such as highway toll collection. It creates quite a paradox. Perhaps there [Keep reading]
We need drugs to sleep at night. Nearly half of us don’t have enough in a bank account to cover next month’s expenses, let alone any real head start towards retirement. We buy homes with mortgage payments our parents couldn’t fathom, or we make student loan payments almost that large. [Keep reading]
As tensions escalate around the world, and the temperature of conflict rhetoric between Russia and the West continues to rise, security professional Richard Stiennon asked an important question recently: Will Russian hackers take the conflict into cyberspace? Russian officials this week have already announced tit-for-tat sanctions against U.S. meat, fish, [Keep reading]
I ended up being forced to spend a night in a smoking room during my recent road trip, even though I had booked a non-smoking room on Expedia.com. I would have rather shared a room with someone who use something like a PAX vaporizer. At least this way, you know [Keep reading]
Ever wonder why your cell phone’s Internet access suddenly slows to a crawl? Well, there can be lots of reasons. But consumer advocacy group Public Knowledge says sometimes, it’s intentional — yet Sprint, AT&T, Verzion, and T-mobile don’t want to own up to the intentional slowdowns, known as throttling The [Keep reading]
A billion stolen passwords sounds like a lot, but it’s no cause for alarm. After all, you knew passwords weren’t keeping your money or information safe, right? Back in 2005…yes, nearly 10 years ago…the FFIEC (government banking regulators) said passwords were inadequate protection for financial institutions. What does the [Keep reading]
The thing people most want to see when I go on a long trip is my dog. And I’m perfectly fine with that. So here is an absolutely excessive collection of Rusty pictures from RoadTrip 2014. There’s a selection on top followed by thumbnails for the die-hards. It should be [Keep reading]
Bob Sullivan