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Would you pay (Twitter) for better customer service?

September 3, 2013 Bob Sullivan 0

The latest evidence that social media shaming isn’t what it used to be arrived this weekend, when a disgruntled British Airways flyer felt compelled to pay for a “promoted Tweet” to complain about his lost bags. Even with the extra Twitter prominence, lost bag victim Hasan Syed still didn’t get satisfaction […]

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Scammers Getting Better at Hacking Your Smartphone

August 21, 2013 Bob Sullivan 0

s smartphone viruses creep closer to U.S. shores, malicious programmers behind them have become more ingenious, according to a report issued Tuesday by computer security firm McAfee. Predictably, it’s all about the money — that is, hackers are learning how to turn your smartphone into cash for them. One year ago, state-of-the-art […]

Been hit by a Gotcha? Consumers, rage about it here

August 18, 2013 Default User 0

Bob Sullivan popularized the term “Gotcha Capitalism” with publication of his New York Times best-selling book of the same name.  Gotchas — such as hidden fees — are annoying on a daily basis to consumers. But Sullivan argues they have also changed the way our economy works. Gotchas are the […]

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