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Gotchas / Consumer

Cybercrime / Privacy

Elder scam victims are easy prey: ‘Many … just don’t feel important to anyone any more’

October 16, 2017 Bob Sullivan 5

NOTE: I’m doing an ongoing series of stories on elder scams, a “tsunami” of crimes hitting the most vulnerable Americans, according to the FBI’s Debbie Deem.  Recently, I wrote about the tragic story of a California teacher found murdered in Jamaica. I also wrote about Deem for CNBC.com recently (Click [Keep reading]

Gotchas / Consumer

The original sin of modern American capitalism: Picking consumers over workers

October 10, 2017 Bob Sullivan 0

This column is dedicated to new Nobel Prize-winning economist Richard Thaler and his “deviant thoughts”. Here’s mine for today: Not everything that is good for consumers is good. Facebook and the election? Uber kicked out of London? Google getting an entire staff at a think tank fired? Continuously-shrinking airplane seats? [Keep reading]

Gotchas / Consumer

Avocado toast? Nope. U.S. families are spending half as much on food as they used to

September 27, 2017 Bob Sullivan 0

Many people believe that Americans waste a bunch of money eating out — that avocado toast and lattes are budget wreckers, for example — and that’s sort of true. In 2014, an important line was crossed — for the first time since the government tracked this sort of thing, families [Keep reading]

Gotchas / Consumer

VIDEO: ‘Future proof this kid’ — highlight from my appearance on This Week in Tech

September 25, 2017 Bob Sullivan 0

I had the honor of appearing on This Week in Tech yesterday. The blow of not sharing the studio with tech legend and usual host Leo Laporte was eased by ABC’s Becky Worley, who was fantastic at drawing out  the wisdom of guests Rob Reid and Robert Scoble .     (Yes, this was the [Keep reading]

Cybercrime / Privacy

Murder of retired California teacher in Jamaica puts lottery scams in the spotlight

September 22, 2017 Bob Sullivan 1

Heidi Ann Muth was found face down in a pool of blood last week, left for dead on a dirt road in Jamaica after she was brutally stabbed in the head and back several times.  The 68-year-old Californian had spent more than year 30 years teaching young kids how to love [Keep reading]

Credit cards

Credit card debt sets a record: Is that good or bad?

September 20, 2017 Bob Sullivan 0

US consumers broke through quite a barrier earlier this year, when total credit card debt topped $1 trillion for the first time since the Great Recession. Then in June, total credit card debt reached $1.021 trillion, besting the previous record set back in April 2008, just as the Great Recession [Keep reading]

Gotchas / Consumer

Dept. of Education picks loan servicers over struggling, mistreated borrowers again

September 5, 2017 Bob Sullivan 0

In this story The Department of Education will no longer play nice with the consumer-friendly CFPB on student loan complaints It could get harder to complain about problems repaying student loans The move follows a pattern of industry-friendly steps, including putting a former exec at a disgraced for-profit school as [Keep reading]

Gotchas / Consumer

Sick of overdraft fees? There’s an app for that

September 5, 2017 Bob Sullivan 0

In this story New apps aim to cut down on accidental overdrafts and cash flow issues. Will the apps end up like Payday loans, or a better deal? Steps you can take without needing an app Remember when banks feared that new consumer protections would make it harder to charge [Keep reading]

Cognitive bias

Know Your Nuggets: Social Proof

September 4, 2017 Bob Sullivan 1

  You arrive at a party at an unfamiliar home. As you ring the bell, you rehearse the next few moments — explaining who you know, why you’re there, where you’ll place the bottle of wine you’re holding. Then the door opens, the hellos begin, and suddenly, there’s a powerful [Keep reading]

Cognitive bias

Know Your Nuggets: Operational Transparency

September 4, 2017 Bob Sullivan 1

When you were in math class as a child, teachers usually wanted more than the correct answer to a problem. They also wanted you to demonstrate, on paper, how you got the answer. They wanted you to “show your work.” Turns out, adults want that too. In fact, something kind of magical [Keep reading]

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About me

BOB SULLIVAN is a veteran journalist and the author of four books, including the 2008 New York Times Best-Seller, Gotcha Capitalism, and the 2010 New York Times Best Seller, Stop Getting Ripped Off! His latest, The Plateau Effect, was published in 2013, and as a paperback, called Getting Unstuck in 2014. He has won the Society of Professional Journalists prestigious Public Service award, a Peabody award, and The Consumer Federation of America Betty Furness award, and been given Consumer Action’s Consumer Excellence Award.

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