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THE RED TAPE CHRONICLES

Technology has hidden side effects -- we reveal them here

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Gotchas / Consumer

Cognitive bias

Hyperbolic discounting: It’s now vs. the future, and it’s not a fair fight

June 9, 2020 Bob Sullivan 2

“Hyperbolic discounting” is one of those terms that sounds more impressive than it is. People make weird – but oddly predictable – decisions when balancing today’s desires against tomorrow’s needs.  As a concept, however, it’s quite powerful. There’s a pattern to your bad choices.  Understand that pattern and you can [Keep reading]

Gotchas / Consumer

Photo essay — Hoboken Black Lives Matter protest

June 5, 2020 Bob Sullivan 0

HOBOKEN, N.J. — One thing you learn when covering a protest in person– if you are honest — is that you probably know less about what’s going on than almost anyone else.  All you know is what you see right in front of your face. In the chaos, there’s no [Keep reading]

Cognitive bias

Groupthink and false consensus were already dangerous; then Facebook showed up

May 27, 2020 Bob Sullivan 2

Ever thought something was a bad idea — like walking down a dark street, or adding a feature to a product you thought no one would want — but did it anyway because everyone else around you seemed to think it was ok? Group process can be a wonderful thing. [Keep reading]

Gotchas / Consumer

Maybe I’m getting soft, but Covid-19 fees really aren’t that bad

May 26, 2020 Bob Sullivan 1

I’ve spent my career writing about the scourge of hidden fees and surcharges — and how they wreck the normal price function of market economics — but for once, I’m not sure how I feel about a new fee making the rounds. (In fact, it’s the 10th Anniversary of Gotcha [Keep reading]

Bob Sullivan's podcast projects

After 40 years, What’s CNN good for? The Lisa Napoli ‘Up All Night’ interview

May 20, 2020 Bob Sullivan 0

k Once upon a time, Americans waited until dinnertime to find out what happened in the world that day. Then, Ted Turner had a crazy itch to scratch and everything changed. Not for the better, I’d argue. For starters, people now tune to TV news — and to the Internet [Keep reading]

Cognitive bias

The Dunning-Kruger effect: It’s not what you think

May 17, 2020 Bob Sullivan 2

I’ve been fascinated lately by the inability of people to use the simple phrase: “I was wrong.”  Being wrong is great!  It’s a powerful life tool! Sure, it hurts for a moment or two, like ripping off a band-aid. But after that, it’s liberating.  Letting go of an idea that [Keep reading]

Bob Sullivan's podcast projects

VIDEO: This is All I Got — the Lauren Sandler interview

May 14, 2020 Bob Sullivan 0

What’s it like have a baby – to start a family — while living in a homeless shelter? Author Lauren Sandler lets us know by taking us on a painstakingly reported journey through a young mother’s life, from the birth of her son through his first birthday. Readers ride along [Keep reading]

Gotchas / Consumer

A quarter of Americans are late on rent, mortgage payments; teleworkers fare better than most

May 12, 2020 Bob Sullivan 0

Nearly one-quarter of Americans say they missed their rent or mortgage payment during the first week of May, double the rate that indicated they missed their April payment, according to a new survey. Another 9% say they were only able to scrounge together a partial payment, signaling a brewing crisis [Keep reading]

Bob Sullivan's podcast projects

Podcast: A booby-trapped infection map, fake cures, sick kids — a conversation about ‘golden age of scams’

May 7, 2020 Bob Sullivan 0

We are living through the golden age of scams right now, so I’m going to do an ongoing series about coronavirus crimes.  First up: My conversation with Grace Brombach, who just wrote a report on scams(PDF) for the U.S. Public Interest Research Group. You can hear my conversation with Brombach [Keep reading]

Cybercrime / Privacy

Venmo adds ‘paying for a purchase’ feature; 3% fee pays for ‘refund support’

May 3, 2020 Bob Sullivan 0

Peer-to-peer payment app Venmo has long told users not to use the service to pay strangers for goods or services.  That appears to be changing. The service has quietly added a feature it’s calling the “Venmo Purchase Program.” For a hefty, optional 3% non-refundable fee, which can be added on [Keep reading]

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About me

BOB SULLIVAN is a veteran journalist and the author of four books, including the 2008 New York Times Best-Seller, Gotcha Capitalism, and the 2010 New York Times Best Seller, Stop Getting Ripped Off! His latest, The Plateau Effect, was published in 2013, and as a paperback, called Getting Unstuck in 2014. He has won the Society of Professional Journalists prestigious Public Service award, a Peabody award, and The Consumer Federation of America Betty Furness award, and been given Consumer Action’s Consumer Excellence Award.

Bob Sullivan

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