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THE RED TAPE CHRONICLES

Technology has hidden side effects -- we reveal them here

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Home2019

Year: 2019

Gotchas / Consumer

What’s in your wallet? A lot less interest, unless you notice this one word…

October 1, 2019 Bob Sullivan 2

Turns out, Capital One is in fact anything but a-typical. Unless you are dead, you’ve seen the ads on TV for Capital One. A coffee shop in a bank?  Capital One is anything but typical, we are told. And then the actor (Jeremy Brandt) tells us, over  and over, “One [Keep reading]

Gotchas / Consumer

BofA ate my debit card, then tried to charge me $5 for a replacement – 90 minutes later, I got my $5 back. Did I win?

September 17, 2019 Bob Sullivan 4

Bank of America recently destroyed my debit card, then tried to charge me $5 for a replacement. Really! Worse still, it took about 30 minutes on the phone for me to get that $5 replacement fee waived, something no rational person would do — heck, that’s less than minimum wage [Keep reading]

Barstool MBA

He’s helped build 1,500 Irish pubs around the world. Can you export good craic? — A Barstool MBA excerpt

September 16, 2019 Bob Sullivan 0

Pubs that failed to notice the changing times found themselves on death’s door. Or they found themselves at Mel McNally’s doorstep.  We met Mel in chapter 1. Remember when we began the book with my discovery that Irish pubs are dead, or at least dying? Well, you can’t really tell [Keep reading]

Cybercrime / Privacy

Two great new speakers just added to ‘Meet the Hackers’ seminar in D.C. on Oct. 14

September 16, 2019 Bob Sullivan 0

We just added Chloe Autio of Intel and Randy Sabett at Cooley will now join an already great lineup of experts I’ll be hosting in DC next month.  If you are in the DC area, or can be, please consider joining in this important conversation. It’s time for hackers and [Keep reading]

Barstool MBA

‘Suicide by cop’ — sometimes, bartenders should quit, but they can’t. This owner knows what to do — Barstool MBA excerpt

September 16, 2019 Bob Sullivan 0

Niall Moran owns three New York City bars, and at 52, he’s worked nearly 40 years in the business. Before opening Niall’s in 2007, he had spent several years opening new locations for Smith and Wollensky’s, and before that, he spent decades working in the front and back of the [Keep reading]

Barstool MBA

Barstool MBA Excerpt: Dogs, local brews, and mini-golf — the recipe for raging success at Flatstick Pub

September 10, 2019 Bob Sullivan 1

This is excerpt 2 of The Barstool MBA: Why Running a Bar Beats Running to Business School. Click here to read Excerpt 1. Five years ago, Sam Largent couldn’t get landlords to return his calls. Today, developers of America’s most valuable real estate are begging him to be a part [Keep reading]

Bob Sullivan's podcast projects

Want your Equifax hack settlement bucks? There’s more red tape now

September 9, 2019 Bob Sullivan 1

This should come as a surprise to no one: Equifax is making hacked consumers wrestle with additional red tape.  The firm is asking for more paperwork from consumers who were victimized by the credit bureau’s giant data breach in 2017.  The additional red tape seems designed to shrink the ranks [Keep reading]

Barstool MBA

The Barstool MBA excerpt: Introduction — What can working at a bar teach you about economics?

September 9, 2019 Bob Sullivan 0

  An excerpt from the introduction to Barstool MBA: Why Running a Bar Beats Running to Business School. BOB: Before we go any further, let’s introduce ourselves. I’m Bob Sullivan. I’m a business journalist, and I’ve written several books on economics and technology. I also spent 20 years working at [Keep reading]

Cybercrime / Privacy

Zelle criminal took $23k from elderly victim; BofA (initially) wouldn’t give it back

August 26, 2019 Bob Sullivan 14

Zelle hackers recently stole nearly $23,000 from an 86-year-old New Hampshire woman, draining her Bank of America checking and savings accounts, and the bank denied her dispute of the fraudulent charges for months. Criminals were able to complete eight separate $2,499 withdrawals from the victim’s account — $1 below the [Keep reading]

Cybercrime / Privacy

Texas cities unplug from Net after widespread ransomware attack

August 20, 2019 Bob Sullivan 0

Maybe you’re bored of reading about ransomware attacks, but plenty of local government agencies wish they were so bored. Organized bands of cybercriminals keep pounding away at smaller government IT systems with great success.  In the latest attack (that we know about), more than 20 agencies across Texas were hit [Keep reading]

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About me

BOB SULLIVAN is a veteran journalist and the author of four books, including the 2008 New York Times Best-Seller, Gotcha Capitalism, and the 2010 New York Times Best Seller, Stop Getting Ripped Off! His latest, The Plateau Effect, was published in 2013, and as a paperback, called Getting Unstuck in 2014. He has won the Society of Professional Journalists prestigious Public Service award, a Peabody award, and The Consumer Federation of America Betty Furness award, and been given Consumer Action’s Consumer Excellence Award.

Bob Sullivan

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