We’ve all had the maddening experience of being shuttled off to a mindless chatbot when we need real customer service help. Few things can raise your blood pressure like a nonsensical automated response designed as a stall tactic when you have a real crisis on your hands. I hope you [Keep reading]
This is the summer of the blockbuster concert, and why not: Music fans have years of pent-up Covid frustration that they are ready to release. Sold-out shows by megastars like Taylor Swift are the perfect venue to release all that energy. Unfortunately, all this pent-up demand has created the perfect [Keep reading]
Everything old is new again. There was a time when my parents taught me to be extremely careful with personal checks — never to leave open space in the amount fields, lest someone add a zero, for example. Over the past several years, check writing has fallen deeply out of [Keep reading]
Bob Sullivan