Weather, logistics wreaking havoc with some UPS packages

UPS.com
UPS.com

Some UPS shipping customers are experiencing delivery delays, which have come during what might nearly be the worst time of the year — holiday preparations.

There’s a cascade of complaints on the UPS Facebook page from consumers complaining about missing packages.  Complaints are spilling out onto other web locations, too.

Some consumers who call to complain say they are hearing this explanation from operators:  “Due to local operation disruption, packages not unloaded from trailer, expect a one day business day delay.”

On its website, UPS has a statement saying that storms in the midwest are causing major disruptions.

“With severe weather affecting much of the country, UPS is balancing our priorities of employee safety and customer service,” the statement says.  “Severe weather is currently causing unavoidable service delay.”  It then lists hundreds of impacted ZIP codes in Kentucky, Illinois, Indiana, Oklahoma, and Texas.

Customers outside that area are also complaining, however, and some say the disruption predates the storm. Reader Stacy Stuz, for example, says a package she ordered at the end of November seems to be sitting idly in Maryland.

On its Facebook page, UPS broadens its explanation for the issue.

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“Due to higher than normal holiday volume and adverse weather conditions throughout the country; some packages experienced a delay,” the firm is advising some consumers.

I have been unable to secure additional information from UPS just yet, but it seems reasonable that record-high Internet holiday shopping and a whopper of a storm are causing an event cascade at UPS. Fortunately, there’s plenty more shopping days until Christmas.

Are you having any trouble getting packages?

About Bob Sullivan 1371 Articles
BOB SULLIVAN is a veteran journalist and the author of four books, including the 2008 New York Times Best-Seller, Gotcha Capitalism, and the 2010 New York Times Best Seller, Stop Getting Ripped Off! His latest, The Plateau Effect, was published in 2013, and as a paperback, called Getting Unstuck in 2014. He has won the Society of Professional Journalists prestigious Public Service award, a Peabody award, and The Consumer Federation of America Betty Furness award, and been given Consumer Action’s Consumer Excellence Award.

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