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From the Archives

Archive: Why your bank’s website might go down soon, and why hackers seem unstoppable

December 18, 2014 Bob Sullivan 1

Oct 23, 2012 — The attacks seem straight out of a movie plot: An anonymous note is posted online — usually on a Monday or early Tuesday — declaring that week’s victims. The targets then are besieged at some point during that Tuesday through Thursday stretch. On Friday, the group [Keep reading]

Gotchas / Consumer

Sprint accused of being complicit in massive hidden-fee, ‘gotcha’ cell phone cramming

December 17, 2014 Bob Sullivan 0

Wireless giant Sprint enabled hidden-fee abuse of its customers for nearly a decade, the Consumer Financial Protection Bureau alleged on Wednesday. Sprint allowed third-party firms to “cram” unwanted services onto consumer bills, and kept about one-third of the proceeds for itself, the CFPB said.  In other words, Sprint was complicit [Keep reading]

Cybercrime / Privacy

Hackers start to hit Sony where it hurts — press events canceled after real-world threats issued

December 17, 2014 Bob Sullivan 0

I don’t know if the North Korean government has anything to do with the Sony hack, though I seriously doubt it.  I don’t know if the group connected to it has any ability to carry out real-world attacks, though I have even more doubts about that.  I don’t know  what [Keep reading]

Cybercrime / Privacy

The Sony hack, and why your email might be next

December 15, 2014 Bob Sullivan 0

Sony reminds me of the chaos theory in the hacking world. Yes, you should be very afraid of what’s happening at Sony right now. Here’s why. Four years ago, I wandered the halls at the giant RSA security conference collecting scuttlebutt. Companies spend thousands, even millions of dollars, to make a splash at [Keep reading]

Cybercrime / Privacy

A token effort to keep your credit card accounts safer

December 15, 2014 Bob Sullivan 0

There’s a simple way to end the theft of millions of credit card numbers from merchants like Target or Home Depot: Stop giving merchants credit card numbers in the first place.  One way to do that is to replace credit card account numbers with “token” data that merely represents the [Keep reading]

Privacy

Will Big Data mean big reforms, or Big Brother, in our schools?

December 12, 2014 Bob Sullivan 0

You’d be hard-pressed to find someone who disagrees that America’s schools are in need of serious reform. And it’s an obvious leap to think technology is the fast lane to improvement. “Ed-tech” is where some of America’s thorniest issues collide, however. Big Brother. Marketing to kids. Privacy. Boondoggles. Attention deficit [Keep reading]

Gotchas / Consumer

The four words that explain the Gotcha economy: ‘No material financial impact’

December 11, 2014 Bob Sullivan 0

If you want to know why Gotcha Capitalism persists, so stubbornly in America — corporations surviving mostly on their ability to trick consumers — I can explain it to you in four words. No material financial impact. Recently, 45 states attorneys general thought enough about complaints about satellite radio firm [Keep reading]

Gotchas / Consumer

Comcast sued over controversial hotspot ‘sharing’ — and consumers can’t seem to avoid it

December 10, 2014 Bob Sullivan 0

You might think it’s weird that Comcast is planning to turn your home into a public WiFi hotspot, but two plaintiffs in California think it’s illegal.  A lawsuit filed in a California federal court seeks class-action status, claiming Comcast is costing consumers electricity and bandwidth, and creating security risks, with [Keep reading]

The Restless Project

Supreme Court to Amazon: It’s OK to force employees to stay at work without pay. You might be next

December 10, 2014 Bob Sullivan 0

In case you had any doubt about how hostile America is to workers right now, the U.S. Supreme Court has cleared that up. Unanimously. In a twisted ruling that only a corporation could love, the court yesterday ruled that Amazon (via its contractor) does not have to pay warehouse workers [Keep reading]

Gotchas / Consumer

‘This has gone beyond being funny’ — Drive-by orders, and how Comcast made me an offer I just couldn’t refuse

December 9, 2014 Bob Sullivan 4

When a company like Comcast sends you mail promising that it is going to give you something for free, I hope your first reaction is the same as mine. “Uh-oh. What will this cost?” And when a customer service rep *promises* you that something will or won’t happen, I hope [Keep reading]

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About me

BOB SULLIVAN is a veteran journalist and the author of four books, including the 2008 New York Times Best-Seller, Gotcha Capitalism, and the 2010 New York Times Best Seller, Stop Getting Ripped Off! His latest, The Plateau Effect, was published in 2013, and as a paperback, called Getting Unstuck in 2014. He has won the Society of Professional Journalists prestigious Public Service award, a Peabody award, and The Consumer Federation of America Betty Furness award, and been given Consumer Action’s Consumer Excellence Award.

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