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Puppypalooza and The Plateau Effect Effect too

September 11, 2013 Bob Sullivan 0

Rusty and I had just a fantastic time at Progressive Field this week. For Rusty, there was Puppypalooza, including a chance to walk across the field just minutes before a Royals-Indians game. They wouldn’t let him on the grass…at least this time.  But he did make plenty of friends.  The [Keep reading]

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Would you pay (Twitter) for better customer service?

September 3, 2013 Bob Sullivan 0

The latest evidence that social media shaming isn’t what it used to be arrived this weekend, when a disgruntled British Airways flyer felt compelled to pay for a “promoted Tweet” to complain about his lost bags. Even with the extra Twitter prominence, lost bag victim Hasan Syed still didn’t get satisfaction [Keep reading]

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