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THE RED TAPE CHRONICLES

Technology has hidden side effects -- we reveal them here

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Getting Unstuck

Why you can’t smell the flowers any more, and how that makes you crazy (and stuck)

April 29, 2014 Bob Sullivan 1

Why people get stuck half-way to great, and the new science of breaking barriers   Familiarity breeds contempt.  It also breeds invisibility, which is a much bigger problem. If you think it’s crazy to do the same thing every day expect different results, I’m here to tell you that would [Keep reading]

Privacy

I think we’re alone, for now, unless Supreme Court rules cell phone searches OK

April 28, 2014 Bob Sullivan 0

“I think we’re alone now/There doesn’t seem to be anyone around.” You probably already have the tune in your head. It’s a 60s song that sounds like a 50s song that became an 80s hit because…the idea behind it is timeless. When young lovers finally get to steal a moment [Keep reading]

Getting Unstuck

What is The Plateau Effect, and how will you Get Unstuck?

April 25, 2014 Bob Sullivan 0

After the Great Recession, there is the Great Stuckness. Sure, the unemployment rate seems under control, it’s been a while since a major bank or brokerage went belly up, the Dow is soaring, and even the housing market is showing signs of life. But you probably don’t feel like things [Keep reading]

Technology run amok

Why the gender pay gap fight should be about overwork

April 25, 2014 Bob Sullivan 0

There’s been a lot of yelling about equal pay in the news lately. It’s a discussion I’d rather not wade deeply into, because boiling national labor data down to a single data point is the place where logic goes to die.  Everyone knows there’s a long history of pay discrimination [Keep reading]

Gotchas / Consumer

Secret confessions of a hotel/timeshare telemarketer

April 23, 2014 Bob Sullivan 0

Corporations behave in miserable ways these days. A nasty combination of Quarter-by-quarter thinking, executive-worker pay gap, and the distance between owner and consumer are largely to blame. (When the local butcher screwed you, you could ruin his reputation. When a multi-national corporation screws you, who cares?) But as I often [Keep reading]

Gotchas / Consumer

Why everyone should care about AOL email hack

April 22, 2014 Bob Sullivan 0

Something has gone horribly wrong with AOL email, and here’s what you need to know. 1) If you get an email from an AOL.com email address, treat it as toxic – even if it appears to comes from a friend. 2) If you have, or had, and AOL email account, [Keep reading]

Cybercrime / Privacy

I chatted with a very persistent hacker today; and I’m worried about you

April 21, 2014 Bob Sullivan 0

I received an unexpected email from a friend today with a Google doc attachment.  It was a friendly note, so friendly that I did consider clicking on it — even with about 20 years experience watching all manner of hacker tricks.  Fortunately, I stopped and asked a simple question, which [Keep reading]

Gotchas / Consumer

Why stop at Cheerios? Fine print is like a virus attacking consumers’ and their rights

April 21, 2014 Bob Sullivan 0

In case you missed it during the holiday weekend, a set of consumers’ rights were killed off and then rose from the dead, all in the span of about three days.  While consumer advocates are declaring victory over the Cheerios fine print incident, there’s a bigger story you are probably [Keep reading]

No Picture
Gotchas / Consumer

Cheerios maker apologizes, waves white flag on fine print controversy

April 20, 2014 Bob Sullivan 0

General Mills on Saturday reversed changes it recently made to terms and conditions that would have limited consumers’ ability to file lawsuits against the firm.  The move comes after a week of pounding in the public marketplace, which served a slice of humble pie to the firm and served as [Keep reading]

Money and Life

Cheerios maker digs deeper fine print hole: Protesting misinformation, GM offers another Gotcha

April 18, 2014 Bob Sullivan 2

General Mills did the predictable thing today and, after refusing to answer questions from The New York Times, wrote a blog post criticizing the paper for getting the Cheerios story wrong yesterday. Feel free to believe the firm — and every other corporation — which tries to say that forcing [Keep reading]

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About me

BOB SULLIVAN is a veteran journalist and the author of four books, including the 2008 New York Times Best-Seller, Gotcha Capitalism, and the 2010 New York Times Best Seller, Stop Getting Ripped Off! His latest, The Plateau Effect, was published in 2013, and as a paperback, called Getting Unstuck in 2014. He has won the Society of Professional Journalists prestigious Public Service award, a Peabody award, and The Consumer Federation of America Betty Furness award, and been given Consumer Action’s Consumer Excellence Award.

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