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THE RED TAPE CHRONICLES

Technology has hidden side effects -- we reveal them here

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Gotchas / Consumer

EXCLUSIVE: Driving blind? Uber’s critical fare estimator tool nowhere to be found on New Year’s Eve, some say

January 3, 2016 Bob Sullivan 1

UPDATE, 12:19 p.m., 1/3/2016: Uber has been aware of the disappearing fare estimate button for months. Asked on Twitter if it had removed the button, Uber’s Boston account Tweeter to a consumer in October: “Definitely not. There is currently a bug that is effecting (sic) that feature. Thanks for your [Keep reading]

Cybercrime / Privacy

Predictions for 2016: Job-killing robots, crashing drones, mobile pay and Internet of Things chaos

January 1, 2016 Bob Sullivan 0

Will 2016 be the year people really start buying things with their phones? The year a hacker finally turns the lights off? Or a self-driving car causes an accident? Maybe, maybe not. Maybe some of these things won’t happen until January 2017 — the 12-month time horizon is pretty arbitrary — but these [Keep reading]

No Picture
Uncategorized

My top 20 stories of 2015: Starbucks, Comcast, and more

December 31, 2015 Bob Sullivan 0

Starbucks’ app and gift card attacks. Comcast’s “free” modem, surprise fees, and free hotspot complaints. Mobile deposit problems.  Where the heck can families afford to live in America?  Why Ubernomics is destined to fail. These topics and stories form the core of my most popular posts in 2015.  The list [Keep reading]

Cybercrime / Privacy

2015, the year things got real: Health data and security clearance dossiers were the big ‘Target’

December 30, 2015 Bob Sullivan 0

Every year at about this time, technology reporters typically recount the big computer crimes from the past 12 months and proclaim “The Year of the Hacker” or some such moniker. This year, it fits. Two years ago, the Target hack ushered in a new era of credit card theft awareness and ultimately helped inspire a [Keep reading]

Technology run amok

Watch out for the Microsoft Windows ‘Blue Screen of Update’

December 28, 2015 Bob Sullivan 1

What is this? Ransomware? A new Cryptolocker? A less scary blue screen of death? Nope. This is a Microsoft Update. The latest stupid Microsoft trick hit me today — it’s been making the rounds for the past several weeks, and it’s likely to hit you, too. So I’m writing up [Keep reading]

Cybercrime / Privacy

If you’ve noticed a bit more anger from cashiers this season, blame the (credit card) chips

December 24, 2015 Bob Sullivan 3

If you think using your new chip credit card is annoying, imagine what it’s like on the other side of the cash register. Well, you don’t have to imagine, because store clerk Dawn is going to tell you. As U.S. consumers and merchants get used to the new chip-enabled EMV credit and debit [Keep reading]

Cybercrime / Privacy

Christmas Eve means e-gift cards, and that’s OK (but watch your spam folder)

December 24, 2015 Bob Sullivan 0

It’s Christmas Eve, and unless you are out shopping, you have only one choice left for a last-minute gift — an email gift card. E-gifting is a new tradition that’s growing every year, and once again, Christmas Eve is expected to be the busiest day of the year for digital gift [Keep reading]

Features

Murder, politics, sports, love — the perfect gift! It’s never too late to give a book. Here’s my 2015 list

December 23, 2015 Bob Sullivan 0

AHHHH!!!  It’s that time of year again when you are probably panicking over that one person who haven’t quite figured out yet. Figured out what gift to buy, I mean. Well, I’m here to the rescue, thanks to my brilliant friend Katie Freeman (she’s the one hugging the books. And [Keep reading]

The Restless Project

Promised Land search: OK City now ‘new and exciting,’ but it’s not perfect

December 22, 2015 Bob Sullivan 1

Elle Adkins has lived in Oklahoma City all her adult life, so she has a different perspective on the once-sleepy, dusty capital city that’s become a boomtown. “It used to be dreadful, and now we have all this new and exciting stuff,” she said. Credit.com recently wrote about the top 10 most affordable [Keep reading]

No Picture
From the Archives

ARCHIVE: Forget self-denial: Key to richer, healthier life is a good imagination

December 22, 2015 Bob Sullivan 1

ARCHIVE, MAY 31, 2013 — Bet your bottom dollar that tomorrow, there will be sun, Little Orphan Annie sang. Recent neuroeconomics research suggests she was onto something. The key to saving money for the future might not be self-discipline, but rather the ability to imagine that tomorrow, indeed, is coming.  [Keep reading]

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About me

BOB SULLIVAN is a veteran journalist and the author of four books, including the 2008 New York Times Best-Seller, Gotcha Capitalism, and the 2010 New York Times Best Seller, Stop Getting Ripped Off! His latest, The Plateau Effect, was published in 2013, and as a paperback, called Getting Unstuck in 2014. He has won the Society of Professional Journalists prestigious Public Service award, a Peabody award, and The Consumer Federation of America Betty Furness award, and been given Consumer Action’s Consumer Excellence Award.

Bob Sullivan

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