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THE RED TAPE CHRONICLES

Technology has hidden side effects -- we reveal them here

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Privacy

Alleged rape victim’s photo used in singles ad on Facebook

September 18, 2013 Bob Sullivan 0

You’d be hard pressed to find a sadder story of life in the digital age. The picture of a Canadian girl who committed suicide earlier this year after a horrific cyberbullying incident was used in a singles’ advertisement shown on Facebook. Facebook has apologized and the firm responsible for the [Keep reading]

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Money and Life

‘Empty Mansions’ offers a chance to save grandma and grandpa from financial fraud

September 17, 2013 Bob Sullivan 1

Perhaps you are drawn irresistibly, as so many in America are, to the story of Huguette Clark – the rich heiress and daughter of a robber baron who died leaving behind a set of Empty Mansions and a big pot of money people are fighting over. My friend and long-time [Keep reading]

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Privacy

What do marketing firms know about you? Click here to find out

September 13, 2013 Bob Sullivan 0

Consumers can now get a peek under the hood of the secretive database that marketing companies use to profile them, under a new initiative launched last week by data warehouser Acxiom. U.S. adults who visit AboutTheData.com can sign up and get a general idea of the dossier that marketing firms [Keep reading]

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Privacy

Apple’s Touch ID: Add “something you buy” to something you are, something you know, something you do, and something you have

September 13, 2013 Bob Sullivan 0

  Apple’s biggest contribution to the technology world has been its ability to bring order to chaos. The iTunes music service is the best example of this: before iTunes, the world of music downloads was the Wild West. There were outlaws, like Napster and its rivals, who ran clunky attempts [Keep reading]

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The Restless Project

The overworked American — myth or reality?

September 13, 2013 Bob Sullivan 0

Once upon a time, Labor Day was a chance to take a break, and to honor those who fought to create the proper work-life balance. Sounds like a fairy tale now. For many Americans, Monday was just another day to labor — if not at an office or factory, through [Keep reading]

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Dog tales: Lucky and Rusty

Puppypalooza and The Plateau Effect Effect too

September 11, 2013 Bob Sullivan 0

Rusty and I had just a fantastic time at Progressive Field this week. For Rusty, there was Puppypalooza, including a chance to walk across the field just minutes before a Royals-Indians game. They wouldn’t let him on the grass…at least this time.  But he did make plenty of friends.  The [Keep reading]

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Privacy

VIDEO: 1 in 5 suffer e-mail, social media account takeovers

September 6, 2013 Bob Sullivan 0

Yes, Virginia, people do care about their privacy. Pew research released this week showed than fully 86 percent of U.S. adults had done something to try to protect their privacy…and 1 out of 5 had suffered either a social media or e-mail account hijacking.  I discussed the study on various [Keep reading]

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Privacy

Has the movie ‘Sneakers’ come to life? America has already debated, and rejected, NSA back doors

September 5, 2013 Bob Sullivan 0

In the movie Sneakers, which I consider the best hacker film every made, Robert Redford leads a band of criminal geeks who are chasing a madman named Cosmo. Unlike traditional villians, Cosmo isn’t trying to steal a nuclear bomb or extort the world by threatening to release a deadly virus. [Keep reading]

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Privacy

Security webcam company settles charges that hackers shared baby videos across the web

September 4, 2013 Bob Sullivan 0

Home webcams designed to keep your family safe may in fact put them at risk, suggests a settlement filed by the Federal Trade Commission on Wednesday against a video camera servurity company. In some cases, cameras designed to check in on children were instead used by computer hackers across the [Keep reading]

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Gotchas / Consumer

Would you pay (Twitter) for better customer service?

September 3, 2013 Bob Sullivan 0

The latest evidence that social media shaming isn’t what it used to be arrived this weekend, when a disgruntled British Airways flyer felt compelled to pay for a “promoted Tweet” to complain about his lost bags. Even with the extra Twitter prominence, lost bag victim Hasan Syed still didn’t get satisfaction [Keep reading]

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About me

BOB SULLIVAN is a veteran journalist and the author of four books, including the 2008 New York Times Best-Seller, Gotcha Capitalism, and the 2010 New York Times Best Seller, Stop Getting Ripped Off! His latest, The Plateau Effect, was published in 2013, and as a paperback, called Getting Unstuck in 2014. He has won the Society of Professional Journalists prestigious Public Service award, a Peabody award, and The Consumer Federation of America Betty Furness award, and been given Consumer Action’s Consumer Excellence Award.

Bob Sullivan

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