Gotchas / Consumer

Wells Fargo blocks customer account when she refuses to reveal details about retirement savings; bank says it’s just following the rules

Kristin Kalning called Wells Fargo bank with a simple issue last week — she wanted to change the mailing address on a small, decades-old IRA account.  Instead, she was peppered with what she felt were overly aggressive questions about her personal financial situation, and told she couldn’t do anything with [Keep reading]

Gotchas / Consumer

CFPB: Navy federal Credit Union threatened soldiers with debts, cut off access to ATMs, veterans’benefits

Navy Federal Credit Union threatened to contact soliders’ commanding officers and cut off access to ATMs as part of a pattern of illegal debt collection practices, federal regulators said Tuesday.  The credit union, which is the nation’s largest, grants membership only to current and former U.S. military servicemembers, civilians working [Keep reading]