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Would you pay (Twitter) for better customer service?

September 3, 2013 Bob Sullivan 0

The latest evidence that social media shaming isn’t what it used to be arrived this weekend, when a disgruntled British Airways flyer felt compelled to pay for a “promoted Tweet” to complain about his lost bags. Even with the extra Twitter prominence, lost bag victim Hasan Syed still didn’t get satisfaction [Keep reading]

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