(I’m doing a new series with Credit.com called “Debt Collection Files.” Have you struggled with a debt collector, or any firm harassing you for a bill you thought was unfair? Please message me and I’ll look into as many cases as I can. This is the first installment) Eduardo Austin [Keep reading]
Consumers using Yahoo or AOL email addresses report less satisfaction with customer service encounters that those using Gmail or Apple “.mac” address, according to research released this week by Zendesk. Regardless of whatever email service you use, everyone should receive the same level of customer service. The experience of customers [Keep reading]
I ended up being forced to spend a night in a smoking room during my recent road trip, even though I had booked a non-smoking room on Expedia.com. I would have rather shared a room with someone who use something like a PAX vaporizer. At least this way, you know [Keep reading]
Ever wonder why your cell phone’s Internet access suddenly slows to a crawl? Well, there can be lots of reasons. But consumer advocacy group Public Knowledge says sometimes, it’s intentional — yet Sprint, AT&T, Verzion, and T-mobile don’t want to own up to the intentional slowdowns, known as throttling The [Keep reading]
The Consumer Federation of America does an exhaustive survey every year of the top complaints registered with various state and local consumer protection agencies. This year, 40 agencies in 23 states across America responded to the survey. The survey fills out a picture of the Gotcha world that is often [Keep reading]
Russian hackers who hijacked 1,600 StubHub user accounts and stole $1 million worth of tickets were indicted by the Manhattan District Attorney Wednesday, a case that brings to light another frontier in fraud fighting — and another systematic weakness exposed by cyber criminals. The hackers’ scheme was ingenious. They impersonated [Keep reading]
Americans have a global reputation for being a) bad at soccer (futbol) and b) good at spending money they don’t have. Looks like it might be time to challenge both conventional beliefs. As the surprisingly game Americans took the “pitch” on Tuesday against Belgium, many observers conceded that the U.S. [Keep reading]
The first day at a new job is full of excitement, anxiety, optimism and confusion. Am I dressed right? Will I fit in? Will I find the bathroom? You spent all that time at the start worrying about whether or not you would actually get that job, you spent ages [Keep reading]
You’ve just been fired, or quit, and it’s time to job hunt again. But on your way out the door, your new former employer confronts you with an uncomfortable reality that sounds something like this: “You’ll never work in this town again.” What now? It’s not an idle threat. Noncompete [Keep reading]
Online commentary seems to bring out the worst in people. It’s the place were trolls live and civility goes to die. Get rid of the trolls hiding under your virtual bridges, however, and you might make a whole lot more money. A study published in the June Journal of Consumer Research suggests that [Keep reading]
Bob Sullivan