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Gotchas / Consumer

Cybercrime / Privacy

Samsung phone thefts soar 51 percent (and Apple’s ‘kill-switch’ is blamed)

June 20, 2014 Bob Sullivan 0

While kill-switch-friendly law enforcement officials on both coasts are patting themselves on the back over what they say is a sharp drop in iPhone thefts, the headline has been buried.  Here it is: Samsung phone thefts are up 51 percent this year vs. last year.  There must be quiet a [Keep reading]

Money and Life

Starbucks offering no-strings-attached college help to workers; the opposite of nasty non-compete agreements

June 16, 2014 Bob Sullivan 1

If you love someone, set them free. And if you respect someone, you want the best for them — whether you are with them for a week, a year, or a lifetime.  In an age when employers are increasingly are using fine print to ensnare workers with less-favorable terms, such [Keep reading]

No Picture
Gotchas / Consumer

The seven reasons you will fall for a scam artist, from 20 years’ experience

June 13, 2014 Bob Sullivan 2

I’ve spent 20 years interviewing thousands of people who’ve fallen for scams and ripoffs. I’ve interviewed hundreds of criminals, too, not to mention pseudo-criminals who work at corporations that survive almost entirely on their ability to fool people.  I’m frequently asked: what makes people fall for scams? What makes someone [Keep reading]

No Picture
Gotchas / Consumer

Ground hog’s day: Sprint purchase of T-Mobile would be consumer disaster

June 5, 2014 Bob Sullivan 0

Noooooo.  Once again I will invoke the spirit of Teddy Roosevelt, the TrustBuster.  Cell phone carrier Sprint is said to be on the verge of a deal to acquire T-Mobile.  That would shrink the number of large U.S. carriers from four to three. American cell phone service is already too expensive [Keep reading]

Gotchas / Consumer

What it feels like to get a call saying the IRS is sending you to jail (it’s a scam)

May 28, 2014 Bob Sullivan 0

Lauren Oak was watching her own young children, babysitting her infant nephew, and caring for her wheelchair-bound father when the phone rang and brought on the scariest moment of her life. “They said they were from the IRS, that I owed $16,000, that a warrant had been issued for my [Keep reading]

No Picture
Money and Life

Facebook manager throws stones at journalists from glass house

May 27, 2014 Bob Sullivan 0

During Memorial Day weekend, a Facebook product manager named Mike Hudack published a sarcasm-dripping rant about the state of media, and the failure of new entrants into the marketplace.  (“Personally I hoped that we would find a new home for serious journalism in a format that felt Internet-native and natural [Keep reading]

Money and Life

Women in tech: A new ‘voices’ project

May 21, 2014 Bob Sullivan 0

Just when you think it’s safe to have gender workplace discussions, Jill Abramson gets fired by the New York Times and stirs up a really big hornet’s nest.  I don’t pretend to know very much about gender issues, but having spent 20 years writing about an incredibly male-dominated (technology) field [Keep reading]

Gotchas / Consumer

Medical bill nightmares unfairly sink credit scores, says consumer agency

May 20, 2014 Bob Sullivan 0

STORY UPDATED with Fair Isaac announcement that it will change scoring formula. Surprise medical bills hurt consumers’ credit scores more than they should, the Consumers Financial Protection Bureau said today.  Not only is it unfair, it’s bad business.  Unpaid of late paid medical bills aren’t a great predictor of a [Keep reading]

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Money and Life

Is it a good idea to loosen mortgage lending standards now? What could go wrong? (And who really benefits?)

May 19, 2014 Bob Sullivan 0

Here we go again. I laughed, I cried and I felt like it was 2006 all over again while reading the financial press this week cheerlead administration steps designed to “ease mortgage credit.” I write about money a lot, and I hear from a lot of mortgage brokers and real [Keep reading]

Gotchas / Consumer

Hidden ‘gotcha’ fees are bad enough, but how does a ‘credit’ become a fee?

May 12, 2014 Bob Sullivan 0

Penny Williams watches her bills very closely, so she noticed right away when her CenturyLink high-speed Internet bill rose mysteriously by $1.88. A glance at the paperwork revealed two new fees accounted for the difference, but the listed explanation didn’t make much sense. One line of the bill included the [Keep reading]

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About me

BOB SULLIVAN is a veteran journalist and the author of four books, including the 2008 New York Times Best-Seller, Gotcha Capitalism, and the 2010 New York Times Best Seller, Stop Getting Ripped Off! His latest, The Plateau Effect, was published in 2013, and as a paperback, called Getting Unstuck in 2014. He has won the Society of Professional Journalists prestigious Public Service award, a Peabody award, and The Consumer Federation of America Betty Furness award, and been given Consumer Action’s Consumer Excellence Award.

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