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Would you pay (Twitter) for better customer service?

September 3, 2013 Bob Sullivan 0

The latest evidence that social media shaming isn’t what it used to be arrived this weekend, when a disgruntled British Airways flyer felt compelled to pay for a “promoted Tweet” to complain about his lost bags. Even with the extra Twitter prominence, lost bag victim Hasan Syed still didn’t get satisfaction [Keep reading]

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Welcome to the new BobSullivan.net

August 6, 2013 Bob Sullivan 0

I’ve been a journalist since 1990 focused on trying to make the world a little more fair. If it makes you angry, I’ve probably written about it, either on my  Red Tape Chronicles blog for NBC News or in one of my four books.  I’m an independent journalist and author now. You can [Keep reading]

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