When you were in math class as a child, teachers usually wanted more than the correct answer to a problem. They also wanted you to demonstrate, on paper, how you got the answer. They wanted you to “show your work.”
Turns out, adults want that too. In fact, something kind of magical happens when customers see employees hard at work making a product or performing a service just for them. Customers are more satisfied, and workers are more efficient, when the work is done in plain sight.
This adult version of “showing your work” is called “operational transparency.”